Refund policy
Returns & Exchanges
We sell two editions of our books, and different rules apply to each. Personalised books are made with your child's name and choices. Quick buy books are not personalised. Your order confirmation shows which edition each book is.
Personalised books
Personalised products – no right of withdrawal. Every Personalised book we sell is made to your specifications and clearly personalised. In accordance with Article 16(c) of the EU Consumer Rights Directive (2011/83/EU) and, for customers in the United Kingdom, Regulation 28(1)(b) of the Consumer Contracts Regulations 2013, the 14-day cooling-off period and right of withdrawal do not apply to goods made to the consumer's specifications or clearly personalised. Because each book is uniquely produced for you, all sales are final once production begins, and orders cannot be cancelled or returned.
Spotted a mistake in your order? Contact us at mail@youarethestarbooks.com as soon as possible after ordering. If production of your book has not yet started, we will gladly correct your personalisation details or cancel the order.
Quick buy books
Quick buy books – 14 days to change your mind. Quick buy books are not personalised, so you have the right to cancel within 14 days of the day you receive your book, without giving any reason. To cancel, email mail@youarethestarbooks.com with your order number before the 14 days are up. Then send the book back, unused and in the condition you received it, within 14 days of telling us, to You Are The Star Limited, Boscrege Farm, Boscrege, Ashton, TR13 9TG, UK. We'll refund the price of the book and the standard delivery charge within 14 days of receiving it back (or of you showing us proof that you've sent it). Unless the book is faulty, you pay the cost of sending it back, and we may reduce your refund if the book has been handled more than you would to look at it in a shop.
Mixed orders, sets and the Book Club. In an order with both editions, Quick buy books can be cancelled as above and Personalised books follow the Personalised rules. Quick buy sets follow the Quick buy rules and Personalised sets follow the Personalised rules. Each Book Club book follows the rules for its edition, and you can pause or cancel your Book Club membership at any time in your account (Account → Book Club), or by emailing mail@youarethestarbooks.com; no further payments are taken once it's cancelled.
Faulty or damaged items
Your statutory rights in respect of faulty, damaged or misdescribed goods are unaffected. We will provide a re-printed copy of the book free of charge if the original is deemed to have a print fault or if the personalisation does not match the selection made in placing the order.
If you do receive a damaged product, please return it to You Are The Star Limited, Boscrege Farm, Boscrege, Ashton, TR13 9TG, UK. We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at mail@youarethestarbooks.com.